Inc. published a great article titled Would Your Business Change if Your Customers UBER Rated You? That's a fantastic question and one that may make a few of you cringe.
Our clients ask us about this from time to time. Thankfully for many of our clients it's a rare occurence to get a negative review, but they do happen. Most of the time the first thing someone does is panic...but don't do that! Hopefully this post will help you think through how to handle these reviews in the future.